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Exclusive: How to follow Trustpilot and simplify your HR processes to drive success globally



How to follow Trustpilot and simplify your HR processes to drive success globally

#follow #Trustpilot #simplify #processes #drive #success #globally

Here’s the scene: in just 14 years, you’ve become an internationally recognised brand. You operate in 10 locations across eight countries, and you’ve more than doubled your headcount in the past six years alone.

You’ve grown exponentially, but you’re still managing your people on systems you brought on when the business was much smaller and you’re urgently in need of an upgrade.

You need HR technology that can work seamlessly across multiple territories and currencies.

Tech that’s flexible enough to be configured any way you like, allowing you and your team to manage everything in-house as you head towards an even greater period of expansion.

This is exactly the challenge that faced Trustpilot.

As Amalie Lange, Head of People Operations and Systems at Trustpilot, explains: “With growth and expansion, we needed to scale up our HR and People system.

“We needed a place not only to store all of our growing data, but also to automate and streamline our processes globally.”

In this article, we talk about the challenges that Trustpilot had with its HR processes, how technology proved to be a fruitful solution, and what your business can do to follow suit.

Here’s what we cover:


What is Trustpilot and what was its challenge?

Founded in Denmark in 2007 by current CEO Peter Holten Mühlmann, Trustpilot grew at lightning-fast speed to become one of the biggest review sites on the internet.

By 2013, it had offices in New York and London. And by 2014, around 325 employees worked for the company.

Over the course of the decade, Trustpilot attracted millions of dollars in funding from a wide range of investors, and won lucrative contracts with the likes of Facebook and Google.

By 2021, it was receiving in excess of one million reviews per month and a decision was made to float on the London Stock Exchange.

As of today, the company has more than 700 members of staff, representing more than 40 nationalities.

As a growing global company, however, Trustpilot needed to operate both globally and locally from one single secure system of record.

It had to be cost effective, intuitive, flexible and able to operate seamlessly across multiple offices around the world.

It also needed to integrate its previous HR records, including headcount, employee time, reporting, onboarding and offboarding – all of which had been handled manually in the past.

Amalie says: “It took six hours a month to manually create reports for the company’s vice presidents.”

The role of technology

Enter cloud HR.

A single global cloud HR and People system enabled Trustpilot to seamlessly align its HR processes into one easy-to-use platform aligned globally and regionally


It used automated workflows to free up their HR team’s time and interactive configurable self-service dashboards to allow for better reporting and business decision-making.

This gave Trustpilot full visibility over its global workforce across all markets.

It allowed the company to make HR processes consistent globally, with reporting quicker and easier than ever before.

Amalie says: “Our reports are automatically generated and delivered each month, saving almost one day a month on reporting alone.”

One of the key benefits of a centralised system is that it allowed Trustpilot to create a single, consistent onboarding programme with global reach.

Previously, onboarding had relied on the HR and People team sending custom emails to each new joiner, meaning the average time to onboard a new joiner was around 90 minutes.

Now, with a number of those processes automated, it takes just 30 minutes.

With 170 people joining Trustpilot in the first four months of 2021, that’s a total of 10,000 hours saved.

In the past, new joiners had different experiences depending on which office they joined. Some were given company merchandise, while for others welcome emails didn’t always arrive on time.

Now every new joiner gets sent via automated workflows:

  • A welcome email – always on time
  • A welcome video
  • A company handbook
  • Starter FAQs
  • HR policies
  • A personalised onboarding plan.

This means employees globally get a consistent onboarding experience, no matter where they’re based – and it’s all delivered automatically.

On day one, the system automatically reminds the manager to appoint a buddy, and flags IT to supply the new starter with the necessary equipment, helping to deliver the same high standard of onboarding every time.


What’s more, every piece of communication a new joiner receives can be personalised, to add to the experience.

This is especially important to companies that are constantly expanding into new regions, like Trustpilot.

Hello automated HR

It’s not just onboarding that’s been sped up and simplified globally, due to the automation capabilities of a cloud HR system.

Trustpilot has streamlined other HR processes too, with data immediately visible to aid decision-making, including probation periods, work anniversaries, and pay – from salaries and on-target earnings, to commissions and bonuses.

Customisation has also enabled Trustpilot to provide its employees a personalised experience, tailored to their needs.

“One of the most impressive elements,” says Amalie, “is the ability to customise it and add workflows depending on the business need and region.”

And Trustpilot has started to use its system to collect and analyse data.

For instance, the company is currently exploring how its employees would like to return to the office, with the platform allowing for efficient data-gathering through surveys with customised fields and formulas.

Meanwhile, automation has streamlined processes, Amalie explains: “[It] allows us to customise so much in terms of the workflows and processes we can automate. And that makes our lives so much easier.”

A single cloud HR system: Enabling international growth

Trustpilot is hurtling into the next stage of its global expansion – and no one is enjoying the benefits more than the HR and People team.

Amalie says: “Now we have the whole job architecture library in Sage People, we can use as an internal benchmark across all our global offices.


“That would have never been possible without Sage People.”

Spending less time on admin has enabled Trustpilot’s HR and People team to focus on more strategic initiatives.

From streamlining processes to providing better employee experiences, they now play a vital role in Trustpilot’s global expansion.

As Amalie puts it: “We spend more time on valuable insights now and focus more on strategic workforce planning – things that add value to the business.

“[Having the right cloud HR system] has helped our organisation mature as we grow, and we are not done yet. We know that with the multi-functionality and the limitless customisation of the software, we can adapt, expand and try new things.”

How to enable your growth ambitions with HR tech

Are you looking to grow your business globally, just like Trustpilot?

It’s vital to choose a highly extensible, flexible and configurable HR and People system that can grow and scale with you.

While we’ve covered quite a few of these already, here’s five areas to consider when it comes to choosing an HR and People system to support international growth:

  1. Flexibility: Look for a system that’s highly flexible so you can manage multiple languages, and seamlessly adapt to local variations on policy and compliance, for example.
  2. Automation: Choose software that can automate processes across locations, so the business can scale quickly and easily, enabling your HR team to focus on more strategic tasks.
  3. One single source of truth: Manage local compliance with automated policy updates from one central system.
  4. Comprehensive reporting: Harness the power of your people data to make quick, informed and actionable decisions, at a local and global level.
  5. Digital employee experiences: Choose a system that can create consistent world-class employee experiences, no matter where employees are based, with a digital experience that drives productivity and retention.

If you can bring on board an HR and People system that covers these five areas, you’ll have set your HR team and organisation up well to achieve global success.

Take a self-guided interactive tour of Sage People to see how it can drive international expansion today, or read Trustpilot’s full success story to learn more.



Exclusive: Spirit delays shareholder vote on merger hours before meeting to continue deal talks with Frontier, JetBlue –




Spirit Airlines says it will decide on competing JetBlue, Frontier bids before the end of June

#Spirit #delays #shareholder #vote #merger #hours #meeting #continue #deal #talks #Frontier #JetBlue

A Spirit Airlines plane on the tarmac at the Fort Lauderdale-Hollywood International Airport on February 07, 2022 in Fort Lauderdale, Florida.

Joe Raedle | Getty Images

Spirit Airlines on Wednesday delayed shareholder vote on its proposed merger with Frontier Airlines until July 8, hours before a meeting scheduled for Thursday so it can further discuss options with Frontier and rival suitor JetBlue Airways.

It is the second time Spirit has delayed a vote on its planned combination with Frontier and extends the most contentious battle for a U.S. airline in years.

Spirit originally scheduled Thursday’s vote for June 10 but had delayed that for the same reasons.

Both Frontier and JetBlue have upped their offers in the week before the scheduled vote approached.

“Spirit would not have postponed tomorrow’s meeting if they felt they had the votes,” said Henry Harteveldt, a travel industry consultant and president of Atmosphere Research Group. Spirit didn’t comment on whether that is the case.

“We compliment the Spirit Board for listening to their shareholders, who clearly were not supportive of the Frontier transaction, and adjourning the Special Meeting,” JetBlue CEO Robin Hayes said in a statement later Wednesday.


“It’s clear that Spirit shareholders have now handed the Spirit Board an undeniable mandate to reach an agreement with JetBlue.”

“This is like the end of a soap opera episode,” Harteveldt added.

Frontier and Spirit first announced their intent to merge in February. In April, JetBlue made an all-cash, surprise bid for Spirit, but Spirit’s board has repeatedly rejected JetBlue’s offers, arguing a JetBlue takeover wouldn’t pass muster with regulators.

Either combination would create the United States’ fifth-largest carrier.

JetBlue has fired back at Spirit, saying it did not negotiate in good faith, setting off a war of words between the airlines as they competed for shareholder support ahead of the vote.

Frontier didn’t immediately comment about the postponed vote.

Spirit shares were up about 2% in afterhours trading, while Frontier was up more than 1% and JetBlue was down 1%.

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Exclusive: Get hype for the first images from NASA’s James Webb Space Telescope –




Get hype for the first images from NASA’s James Webb Space Telescope

#hype #images #NASAs #James #Webb #Space #Telescope

Very soon, humanity will get to view the deepest images of the universe that have ever been captured. In two weeks, the $10 billion James Webb Space Telescope (JWST) — NASA’s super expensive, super powerful deep space optical imager — will release its first full-color images, and agency officials today suggested that they could just be the beginning.

“This is farther than humanity has ever looked before,” NASA Administrator Bill Nelson said during a media briefing Wednesday (he was calling in, as he had tested positive for COVID-19 the night before). “We’re only beginning to understand what Webb can and will do.”

NASA launched James Webb last December; ever since, it’s been conducting a specialized startup process that involves delicately tuning all 18 of its huge mirror segments. A few months ago, NASA shared a “selfie” marking the successful operations of the IR camera and primary mirrors. Earlier this month, the agency said the telescope’s first images will be ready for public debut at 10:30 AM ET on July 12.

One aspect of the universe that JWST will unveil is exoplanets, or planets outside our Solar System — specifically, their atmospheres. This is key to understanding whether there are other planets similar to ours in the universe, or if life can be found on planets under atmospheric conditions that differ from those found on Earth. And Thomas Zurbuchen, associate administrator for NASA’s Science Mission Directorate, confirmed that images of an exoplanet’s atmospheric spectrum will be shared with the public on July 12.

Essentially, James Webb’s extraordinary capacity to capture the infrared spectrum means that it will be able to detect small molecules like carbon dioxide. This will enable scientists to actually examine whether and how atmospheric compositions shape the capacity for life to emerge and develop on a planet.

NASA officials also shared more good news: The agency’s estimates of the excess fuel capability of the telescope were spot on, and JWST will be able to capture images of space for around 20 years.

“Not only will those 20 years allow us to go deeper into history and time, but we will go deeper into science because we will have the opportunity to learn and grow and make new observations,” NASA deputy administrator Pam Melroy said.

JWST has not had an easy ride to deep space. The entire project came very close to not happening at all, Nelson said, after it started running out of money and Congress considered canceling it entirely. It also faced numerous delays due to technical issues. Then, when it reached space, it was promptly pinged by a micrometeoroid, an event that surely made every NASA official shudder.

But overall, “it’s been an amazing six months,” Webb project manager Bill Ochs confirmed.


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Exclusive: Fight for Spirit Airlines goes down to the wire with competing bids from Frontier and JetBlue –




Fight for Spirit Airlines goes down to the wire with competing bids from Frontier and JetBlue

#Fight #Spirit #Airlines #wire #competing #bids #Frontier #JetBlue

The most heated airline battle in recent years comes to a head on Thursday when Spirit Airlines’ shareholders vote on a proposed tie-up with fellow discount carrier Frontier Airlines while rival suitor JetBlue Airways circles with increasingly sweetened takeover bids.

Spirit has repeatedly rebuffed sweetened, all-cash bids from JetBlue, arguing that such a takeover wouldn’t pass muster with regulators, and has stuck with its plan to combine in an also-sweetened cash-and-stock deal to combine with Frontier, first announced in February.

JetBlue’s surprise all-cash bid in April set off a fight over Spirit that last month turned hostile.

If Spirit shareholders vote in favor of the tie-up with Frontier, it would put the carriers on the path to creating a budget airline behemoth. The two carriers share a similar business model based on low fares and fees for almost everything else from seat selection to carry-on bags.

A Frontier Airlines plane near a Spirit Airlines plane at the Fort Lauderdale-Hollywood International Airport on May 16, 2022 in Fort Lauderdale, Florida.

Joe Raedle | Getty Images

If shareholders vote against the deal it opens the door for a takeover by JetBlue, which would retrofit Spirit’s yellow planes to look like JetBlue’s, including cabins with seatback screens and more legroom.

“JetBlue does not have many options to achieve a step-change in growth, and that explains why JetBlue has pursued this deal so doggedly,” said Samuel Engel, aviation consultant at ICF.


JetBlue and Frontier have each argued their proposed transactions are key to their future growth, helping them better compete with large U.S. carriers and get fast access to Airbus narrow-body planes and pilots.

Either deal would create the fifth-largest U.S. airline.

Late Monday, JetBlue said it would raise the reverse breakup fee if regulators don’t approve a JetBlue takeover of Spirit to $400 million from $350 million. It also raised the amount it would pay up in advance to $2.50 a share, from $1.50 and added a 10 cent-a-share monthly payment to shareholders starting next year until the deal is consummated or terminated.

JetBlue previously offered to divest some assets in crowded markets to calm antitrust fears, but hasn’t said it would give up its alliance with American Airlines in the Northeast U.S., which Spirit has called out as a sticking point in that deal.

JetBlue’s latest offer came after Frontier late Friday raised the cash portion of its offer by $2 per share to $4.13 and increased the reverse breakup fee to $350 million to match JetBlue’s then-offer.

Spirit has stuck with the Frontier deal. CEO Ted Christie on Tuesday called the Frontier offer “very compelling” and told CNBC the airline wants to “focus our efforts on convincing the shareholders it’s the right thing to do.”

Proxy advisory firm Institutional Shareholder Services on Tuesday said that “the enhancements by JetBlue may be enough to offset the potential upside of the proposed merger with Frontier” but said it didn’t want to change its recommendation in favor of the deal with so little time before the vote.

Spirit postponed the vote from June 10 to continue deal talks with Frontier and JetBlue.

War of words

For weeks, JetBlue has argued that Spirit’s board hasn’t negotiated in good faith or fully considered its offer. It has repeatedly urged the budget airline’s shareholders to vote against the Frontier deal.

“The Spirit Board consistently ignored or refused to engage with JetBlue until faced with certain defeat on the original shareholder meeting date and then, in an attempt to avoid the widespread perception of its poor corporate governance, pretended to engage with JetBlue,” JetBlue said in a letter Wednesday again urging Spirit shareholders to vote against the Frontier deal.

Spirit has repeatedly denied claims that it hasn’t engaged with JetBlue in good faith.


“Our board believes [the Frontier merger] is the most financially and strategically compelling path forward for Spirit with a greater likelihood of closing,” Christie said in a video message addressing shareholders on Wednesday.

All three carriers have traded heated words as they try to win over Spirit shareholders before the shareholder vote.

JetBlue late Monday wrote a letter to Spirit shareholders detailing its latest sweetened bid and accusing Spirit of making “misleading statements” regarding its antitrust doubts.

Frontier fired back in a lengthy news release Tuesday saying that “a Spirit acquisition by JetBlue would lead to a dead end — a fact that no amount of money, bluster, or misdirection will change.”

The high drama is coming from an already-consolidated industry that hasn’t seen a major airline deal since 2016, when JetBlue lost out to Alaska Airlines for Virgin America.

“This is as much as a potboiler for the summer than any trashy novel,” said Henry Harteveldt, a former airline manager and president of of Atmosphere Research Group.

High regulatory bar

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