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Exclusive: 4 lessons managers learned the hard way(so you don’t have to)

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4 lessons managers learned the hard way(so you don’t have to)

#lessons #managers #learned #hard #wayso #dont

We asked a few successful small biz bosses to share some of the team communications challenges they’ve faced — and overcome — to help you build and keep a happy team.

 


1. Ask for regular, and anonymous, feedback.

From Morgan and Andy Sommer, owners of Houston lifestyle marketplace Forth & Nomad

Meet the owners: In 2017, life and business partners Morgan and Andy Sommer started Forth and Nomad as a local handmade goods retail store in Houston — after experiencing the magic of local offerings while traveling abroad. Five years later, it’s grown into a multi-location “feel-good lifestyle brand”  that promotes sustainability. And, great coffee for all.  

The problem: Last fall, we had a manager in place who didn’t exactly honor the lines between management and associates. At the same time, one of their associates presented with a bad attitude, and they managed to bring morale down amongst the entire team. As a result, we had to dive deep to identify and extract the people who were no longer bringing their best to our business — and tweak how everything was running. Eventually, we had to hire another manager.  

The lesson: By the time we heard about the issue, it was too far gone to fix it. Nobody wanted to work with these team members, but nobody was comfortable saying so because there was no clear channel to file a complaint or suggestion. 

The solution: We created a process to allow our team to provide anonymous feedback, as well as a monthly review of their managers, with the goal of identifying any potential issues early on. The entire team fills it out — and it seems like everyone’s been honest about it since we started, which has been incredibly helpful. 

2. Have a backup plan for your backup plan.

From Val and Joi Jackson, owners of Hairizon Beauty Bar in Durham, North Carolina

Meet the owners: Mother and daughter duo Joi and Val Jackson saw a need for a natural beauty salon while Joi was in college, and the seed was planted for Hairizon. They started in their home and built it up to be a staple in  for natural, paraben-free beauty products in Durham, North Carolina. 

The problem: When we’ve interviewed candidates, we’ve had several people come in and say they’re excited about working with us and looking forward to starting on Monday. And then boom — life happens. Someone gets sick, or there’s some other reason they can’t deliver on the initial promises they made. 

The lesson: Many times, we’ve found ourselves scrambling to get coverage. ​​So, we always have to remember that we need a backup plan — even for our backup plan. 

The solution: We use the Homebase app to make it easier to communicate when unexpected events happen. If employees need to trade a shift with someone, they can do it easy-peasy. They don’t even have to call us. 

 

3. Understand that everyone communicates differently. 

From Kenia Stubblefield, general manager of Forth & Nomad

Meet the manager: Kenia is an 11-year veteran of retail management and works to maintain employee happiness, take care of escalated customer situations, and develop her team to grow the skills they need at Forth & Nomad. She focuses on not only training employees in their current roles but also preparing them for future careers. 

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The problem: Communication was definitely the thing that I had the hardest time learning — understanding and developing my own strategies. I’ve been in several situations where I think, “I’m communicating with you. It’s not resonating. So maybe you don’t understand this type of communication. Let me try this type of communication.”

The lesson: Not everyone likes fluffer language, and not everyone likes things super direct — everyone’s different. It’s learning how to communicate on different levels. 

The solution:  It’s important to tailor your communication style to everyone’s preferences. And it’s the same with feedback as well. Feedback is actually pretty hard, and it’s not only learning how the person likes to be communicated with. It’s also about taking the emotion out of the issue and teaching your team how to look at feedback for what it is. If it resonates with you, great. If it doesn’t, that’s okay too. Not all feedback is going to be pretty, but take what you need and move on from it. 

 

4. A little help with compliance goes a long way. 

From MeeSun Boice, co-owner of Mersea restaurant in Treasure Island, San Francisco

Meet the owner: MeeSun Boice, a former tech employee who calls herself an “accidental restaurateur,” opened San Francisco restaurant Mersea with partner Parke Ulrich after seeing the need for a restaurant in the Treasure Island neighborhood. Together, the two created a unique dining experience built from shipping containers — currently the #1 restaurant recommendation for San Francisco on Trip Advisor. 

The problem: Business owners wear so many hats. You’re cooking, you’re cleaning, you’re bussing tables, and you also have to be the HR person who handles all the requirements and regulations. There are so many HR rules. 

The lesson: Employees are required to take a break. But, if my employees only work six hours and want to work through the break to get paid for it, they can opt out. If they clock out even one minute late, I’m considered out of compliance with the break rule and have to pay an extra hour and a half. I don’t have time to manage everyone’s clock-out times. And, if I’m not paying attention, the penalties add up. 

The solution: 

In a word: tech. Personally, I like using Homebase because it alerts me if an employee didn’t clock out and also gives me the ability to make changes to any late clock-out times as needed. 

 

Want to boost employee happiness in your small business — and attract and retain top talent? From building trust and transparency to offering easy earning advances to your team, Homebase can help make your place a great place to work. Get started for free today!

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Exclusive: This woman died because of an abortion ban. Americans fear they could be next. – TalkOfNews.com

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This woman died because of an abortion ban. Americans fear they could be next.

#woman #died #abortion #ban #Americans #fear

After the Supreme Court’s historic decision to overturn Roe v. Wade, some doctors are highlighting the 2012 death of a pregnant woman in Ireland and warning that the same thing could happen on a large scale in the United States.

Dr. Savita Halappanavar, a 31-year-old Indian-born dentist, died in 2012 in Galway, on Ireland’s west coast, after she was denied an abortion by doctors who cited the country’s strict laws, despite there being no chance of her baby’s survival, according to Ireland’s official report on the case.

Her death shook the foundations of the traditionally conservative and predominantly Roman Catholic country, and catalyzed its pro-abortion rights movement. In a 2018 referendum, Irish people voted by a two-thirds majority to legalize the procedure.

The avoidable death of Halappanavar, who was 17 weeks pregnant, proved that doctors  — not politicians, police and judges — should help decide the best course of action in similar cases, according to Dr. Sabaratnam Arulkumaran, the expert who in 2013 wrote the official report on the case.

“That’s why Biden said that the issue should be between the patient and the doctor, rather than with the law,” he told NBC News by phone, referring to President Joe Biden’s speech reacting to Roe v. Wade’s reversal June 24. 

In Halappanavar’s case, doctors opted against an abortion because the fetus had a heart rate and anyone carrying out a termination could theoretically have been prosecuted at a later date.

“Because the fetal heart rate was present all the time, the obstetrician did not do a termination. If someone decided that she had done it illegally, she would have gone to jail,” he said, referring to the doctor attending on Halappanavar. 

Arulkumaran, a professor emeritus of obstetrics and gynecology at St. George’s University of London, added that mothers’ lives are at stake in the United States.

“I think maternal mortality will go up,” he said. “I think those who are going to be affected are those from lower socioeconomic groups, adolescents, those who don’t have facilities to go for termination.”

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Back pain first sent Halappanavar to Galway University Hospital on Oct. 21, 2012. She was sent home but returned just hours later after she “felt something coming down” and said she had “pushed a leg back in.” A midwife confirmed no fetal parts could be seen, according to the official report. Later that day, she described the pain as “unbearable,” according to the official report. 

 She was admitted and on Oct. 23, a doctor told her a miscarriage was “inevitable” due to the rupturing of the membranes that protect the fetus in the womb, despite the fact that her baby was a normal size and was registering a heart beat. The medical team had decided to “monitor the fetal heart in case an accelerated delivery might be possible once the fetal heart stopped,” the official report said.In Halappanavar’s case, an accelerated delivery would likely have meant a medically induced miscarriage.  

When, on Oct. 23, Halappanavar and her husband, Praveen, asked about medically inducing the miscarriage instead of delaying the inevitable, a doctor told them: “Under Irish law, if there’s no evidence of risk to the life of the mother, our hands are tied so long as there’s a fetal heart[beat],” the official report said.

The report added that once their waters have broken, pregnant women are at very high risk of infection, which in some cases can be fatal.

On Oct. 28 at 1:09 a.m., having caught an infection and gone into septic shock, Halappanavar was pronounced dead.

“It was a life-threatening condition but they took the view of not doing anything because of the legal framework,” Arulkumaran said in the interview.

Praveen Halappanavar, who didn’t respond to a request for comment, told The Guardian newspaper in 2013 that the inquest into his wife’s death “vindicated” his version of events. He told the inquest that a doctor told him an abortion couldn’t be performed because “this is a Catholic country.

After the report was released University Hospital Galway apologized to Halappanavar’s family in a statement which said it “was clear” that “there were failures in the standards of care provided.”

“We can reassure all concerned that we have already implemented changes to avoid the repeat of such an event,” it added. 

Threat to a mother’s life

While some American states have enacted “trigger laws” banning abortion   — some offering exceptions such as in the case of rape or incest, and all currently allow abortion if the mother’s life is seriously at risk — many experts question how easy it will be to get such an exception. In addition, asking doctors to interpret complex legislation in the middle of a medical emergency can lead to dangerous decisions, they said.

Irish law in 2012 allowed abortion to prevent a “potential major hazard or threat to the mother’s life.” But the Halappanavar report said a doctor decided the point at which an abortion was “allowable in Irish law” had not been reached.

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This is not a theoretical scenario in the U.S., said Dr. Jen Gunter, an OB-GYN based in California and the author of “The Vagina Bible.”

“I’ve personally been in a situation where due to the state law, abortion was illegal at our medical center and we had a patient who needed one,” she said in an interview, declining to share any further details of the case aside from the fact that it was in Kansas, where abortion is legal up to 22 weeks with some restrictions.

“It wasn’t a pregnancy complication, her organs were failing because of the extra burden of pregnancy due to her underlying condition,” she added. 

The attorneys at the medical center in Kansas told Gunter she couldn’t perform the abortion unless the woman was in “imminent danger.” 

“I was like, ‘What does that mean?’ And their interpretation was that she was going to die in the next three minutes,” she said. Gunter said the hospital attorneys set up a call with the state politician involved in the legislation, who told her, “Do what you think is best, doctor.” 

“So I thought, ‘Then why do we have this law?’” she said.

An ectopic pregnancy — in which a fertilized egg  implants and grows outside the uterus, often in a fallopian tube, and can endanger the life of the mother — could cause added confusion and untenable delays in treatment under the new laws, she said.

Watch more from NBC News: More confusion on state abortion laws spreading following Roe v. Wade reversal

Gunter is unsparing in her prediction for what tighter abortion laws could mean in the U.S.

She said women could die despite better antibiotics to treat septic abortions.

“Halappanavar? That won’t ever change things in the States when that happens here, and it will happen.”

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Lawmaker Ivana Bacik, leader of the Irish Labour Party and a long-standing advocate of abortion rights, led a protest against the Supreme Court decision outside the American Embassy in Dublin on Monday “in solidarity for American women and girls.”

“Our experience here is that banning and criminalizing abortion puts women’s lives in danger. It’s very clear that’s the appalling reality now for American women,” she said. 

“If you remove the right to abortion from women and girls, you endanger lives. The reality is that there will be life-threatening conditions in pregnancy that will threaten lives and health.” 

Bacik said Halappanavar’s story was instrumental in turning public opinion toward a “yes” vote in 2018. As was the case of a brain-dead woman in Ireland whose life support machine was only turned off more than three weeks after she was declared clinically dead in 2014 following a protracted legal battle because she was 18 weeks pregnant.

In their submission to Ireland’s ongoing government review of abortion laws, a group of 20 women’s rights and heath care charities commissioned polling in March showing 67% of people across the island supported free access to abortion — mirroring the support for the “yes” vote in 2018.

Still, opponents to abortion rights in Ireland continue to fight. On Saturday, a Right to Life rally will take place in Dublin, where organizers are calling on sympathizers “to be a voice for the 6,500 babies being killed by abortion every year.”

Carol Nolan, an independent lawmaker representing the constituency of Laois–Offaly in the Irish midlands, opposed the law change in 2018 and argues that Halappanavar’s death has been “deliberately and continually” misrepresented by women’s rights campaigners.

“The factors that overwhelmingly contributed to Savita’s death were then, medical negligence and the mismanagement of maternal sepsis,” she said via email, adding that she believed the law prior to 2018 — known as the Eighth Amendment — was not a barrier to Halappanavar receiving proportionate and effective care. 

“Following the removal of the constitutional amendment, we have seen an explosion in the numbers of abortions and the application of relentless political and nongovernmental pressure to further widen the parameters of the post-2018 law,” Nolan said.

Watch more from NBC: How overturning Roe v. Wade affects access to medication abortion

There were 32 abortions in Ireland in 2018 and over 6,000 in each of the following two years, according to the latest figures available from the country’s government.  

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“This was entirely predictable,” Nolan added. “However, it has only served to vindicate my own view that the Eighth Amendment acted as a beacon of proportionality and sound law grounded in an authentic vision of human rights.” 

The sometimes deadly intersection of law and medicine in the debate preoccupied those who support abortion rights, too. 

Bacik, the Dublin lawmaker, cited the case of Andrea Prudente, an American woman who was denied an abortion after heavy bleeding in Malta on June 12. She was airlifted to Spain where she received treatment and the fetus was removed.

Multiple cases of women dying after being denied abortions have emerged from Poland, which has a near-total abortion ban. Last year, a 30-year-old woman known only as Izabela, who was 22 weeks pregnant, died of septic shock, her family said. Scans had shown multiple problems with the fetus but doctors refused to terminate while there was a fetal heartbeat, Reuters reported.

After fetal death, doctors could then legally operate. But Izabela’s heart stopped on the way to the operating theater to have a cesarean section. 

At subsequent mass protests in Poland, flags were raised bearing the slogan: “Her heart was beating too.

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Exclusive: Xiaomi launches smartphone with enormous imaging sensors and Leica optics – TalkOfNews.com

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Xiaomi launches smartphone with enormous imaging sensors and Leica optics

#Xiaomi #launches #smartphone #enormous #imaging #sensors #Leica #optics

With a limited launch in mainland China today, one glance at the new smartphones from Xiaomi leaves little doubt what the smartphone is all about. A third of the back of the smartphone is dominated by a dome covering a number of cameras with one of the biggest sensors we’ve seen in a smartphone so far – a 1-inch sensor covered with Leica glass.

A lot of people – men especially – will tell you that size doesn’t matter. In the case of imaging sensors, that just isn’t the case; the glass in front of lenses can only do so much and perfect glass doesn’t exist. Bigger sensors means higher resolution, yes, but it also means that the sensors have space for  bigger individual pixels. This helps both with the cooling of the sensor and could indicate much better low-light performance.

The entire 12S series of smartphones features different imaging systems jointly developed by Xiaomi and Leica. I know that in the process of making fun of Leica recently, I was making fun of Hasselblad for its smartphone integration, but in this case it actually somewhat makes sense. By using lenses designed by Leica (carrying the prestigious Leica Summicron brand, no less), the phone might actually be able to make the most of its sensors.

The range of cameras available on the various cameras include some pretty sophisticated lens designs rarely seen on smartphones; I can’t wait to get my hands on one and see if it works as well out in the real world as it looks on paper.

That’s a full-size smartphone. That’s also a hell of a lens. Image Credit: Xiaomi

The company claims that its lens designs drastically improve the photo quality the camera can deliver in general. The alphabet soup in the press release makes it sound as if the smartphone has re-invented the wheel, and makes some pretty juicy promises:

Xiaomi 12S Ultra primary camera adopts an 8P aspheric lens, in order to address common photography issues such as flare, ghosting, and chromatic aberration, the camera module of Xiaomi 12S Ultra also adds anti-glare lens coating, lens edge ink coating, cyclic olefin copolymer material, and infrared light filter with spin coating technology. Together, these features offer a clearer overall picture that is consistent across the lens.

In addition to the advanced optical design, Xiaomi 12S Series “co-engineered with Leica” also utilizes Leica imaging profiles, inheriting Leica’s century-old image aesthetic and reproducing Leica’s tone and aesthetics with the aid of cutting-edge algorithms. For the end user, this means access to two photographic styles: The “Leica Authentic Look” and “Leica Vibrant Look”, both offering enhanced creative freedom to the photographer.

To those of us who’ve read a photography press release or two, the first paragraph above can be summarized as “We stuck tech in this camera that was pretty common on compact cameras in 2005 or so” and the second can be summarized as “… and we created some filters that have been around in Hipstamatic since 2009, but these look kinda like Leica cameras look. Ignoring, of course, that the ‘Leica look’ is heavily dependent on the films you put in the camera giant’s legendary cameras.

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Press release sleight of hand aside, the cameras themselves do look impressive, and sticking Sony’s IMX989 1-inch sensors in smartphones is a hell of a feat to pull off, both from an engineering point of view and as a commitment to photography from the smartphone maker.

I mean just look at that thing! Image credit: Xiaomi

To use a corollary: Have you ever heard of the A-10 fighter plane? Usually referred to as the Warthog, was essentially a ridiculously large machine gun firing depleted uranium rounds, and they built a plane around it to be able to blow up tanks. That’s the image this smartphone conjures for me; this isn’t the kind of optics you just slap into a phone at the last minute because the product folks thought it was a good idea.

The sensors, mated with high-quality glass, promise exceptional low-light photography capabilities. Pair that with some smart computational photography skills, and a 10-bit RAW format, and you’re starting to talk about some truly advanced camera tech indeed. These phones could very well be the final nail in the low-end compact camera category that’s been at death’s door for so long.

Wild, for the photography buffs, is that we’re here talking about an SLR-challenging 50.3 megapixels of resolution and a 23mm-equivalent wide-angle lens. This is, as far as I’m aware, the most advanced set of lens/sensor combos of any smartphone on the market. Of course, megapixels aren’t everything.

Sample image shot with the new flagship smartphone. It was taken with the 24mm f/1.9 built-tin lens at 1/1250 shutter speed and ISO 225. Image credit: Xiaomi

The rest of the smartphone looks decent on paper as well – 67W high-speed charging, a large 4,860 mAh battery and smart battery management should keep you running for a while. The phone is powered by the all-new Snapdragon® 8+ Gen 1 Mobile Platform. The Xiaomi 12S Ultra is even equipped with a cooling pump that uses a capillary network to pump cooling liquid around and keep things from overheating and a 6.73” AMOLED color display.

The phones are currently only available in mainland China, with the Xiaomi 12S Ultra starting at around $900, the Xiaomi 12S Pro starting at around $700, and the Xiaomi 12S starting at $600. No word on if or when these will make it outside of the country’s borders.

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Exclusive: U.S. flight disruptions finally ease as the holiday weekend winds down – TalkOfNews.com

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U.S. flight disruptions finally ease as the holiday weekend winds down

#flight #disruptions #finally #ease #holiday #weekend #winds

Lighted tunnel in the United Airlines terminal, O’Hare International Airport, Chicago Illinois.

Andrew Woodley | Universal Images Group via Getty Images

U.S. airline delays eased on Monday as weather improved, a relief for travelers and airlines as the July Fourth holiday weekend comes to an end.

As of Monday afternoon, about 1,200 U.S. flights were delayed and 183 were canceled, down from nearly 4,700 delays and more than 300 cancellations a day earlier, according to flight-tracking site FlightAware.

This year through July 3, 2.8% of the more than 4.1 million flights scheduled by U.S. airlines were canceled, up from 2.1% of the more than 4.74 million flights scheduled in the same period, according to FlightAware. And so far this year, 20.2% of flights were delayed, up from 16.7%.

about a fifth of U.S. airlines’ flights were delayed and 2.8% canceled, up from 2.1% canceled over the same period of 2019.

The weekend was key for airlines as executives expected a surge of travelers after more than two years of the Covid-19 pandemic. Passengers shelled out more for tickets as fares surpassed 2019 levels.

Industry staffing shortages, many the result of buyouts that airlines urged workers to take during the pandemic, have exacerbated routine challenges like bad weather.

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U.S. airline executives will begin detailing their summer performances and providing updated outlooks for the year in quarterly reports starting midmonth. A big question is what happens after the summer-travel peak fades, as many children in the U.S. go back to school in August.

Airlines spent the last few weeks focusing on limiting summer travel disruptions. Delta Air Lines, JetBlue Airways, Southwest Airlines, United Airlines and others have trimmed their schedules to give themselves more room to recover when things go wrong, such as when thunderstorms hit major airline hubs over the weekend.

Airlines and federal transportation officials have pointed fingers at one another in recent days over the cause of the flight disruptions. Airlines blamed air traffic control for lengthy delays, while the FAA and Transportation Secretary Pete Buttigieg lashed out at airlines for letting go of workers during the pandemic, despite billions in federal aid.

Buttigieg on Saturday said one of his own flights was canceled.

“The complexity of modern aviation requires everything to work in concert,” said Matt Colbert, who previously managed operations and strategies at several U.S. carriers and is the founder of consulting firm Empire Aviation Services.

Delta took the unusual step of allowing travelers to change their flights outside of the peak July 1-4 period if they can fly though July 8, without paying a difference in fare, in hopes customers could avoid some of the disruptions on the busiest days. Envoy Air, a regional carrier owned by American Airlines, offered pilots triple pay to pick up extra shifts in July, CNBC reported last month.

“Bring patience,” Colbert said. “The people working on the other side of the counter are frustrated, too.”

European travel has become chaotic with passengers at some of the biggest hubs facing long lines and baggage delays as the industry faces staffing issues and a surge in demand.

Scandinavian airline SAS on Monday said it would be forced to cancel half of its flights after pay talks with pilots’ union representatives broke down, setting off a strike. Meanwhile, the chief operating officer of low-cost airline easyJet resigned after recent waves of flight cancellations.

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